We've made a few changes to our return and cancellation policy - please read!
September 30, 20202 min read
As we meet more and more new people (welcome to Nourish, friends!) we thought it important to bring your attention, old customer or new, to some recent changes to our cancellation policy. Please read on and be informed, and as always - be in touch with any questions.
What if I need to cancel my order?
We understand that plans can change and life can throw us curveballs, and you might need to cancel an order after our Thursday noon deadline.
First, a bit of understanding - we have locked in our food orders, planning and labeling by late Thursday afternoon. All of our production costs have been incurred at that point. As a small business, we must keep a close eye on these expenses.
In light of this, here is how we manage late order cancellations and refunds:
Cancellations before noon on Thursday - 100% refund
Cancellations after noon on Thursday through end of day - 80% refund
Cancellations Friday thru Sunday - 30% refund. Or you can choose to gift your order to a friend within our delivery area - please see our area map here. If you'd like this option, please let us know by Sunday at 5pm latest, as route planning will need to be updated.
Cancellations on Monday or Tuesday - our delivery days - 0% refund. At this time, your food will have to be donated to one of our local charities.
What if I need to change my custom meal plan?
Due to the complexity of the custom meal plan program, we are not able to redesign your subscription same-day; please plan for a 4-day turnaround on any meal plan edit. This means that we are no longer able to field Thursday AM changes to the following Monday or Tuesday’s delivery. Also note that if multiple changes occur within a 30-day period, we may assess a fee to cover customer service hours.